1.

An enquiry is discussed initially by telephone.

2.

If we believe there is an opportunity to assist you, one of our senior management team will arrange to visit you or meet at a mutually convenient location to discuss the case in more detail.

3.

Only if we are then comfortable with the proposition will we proceed further.

4.

We then discuss with you the type of funding you are seeking, the term over which you would ideally like a loan to operate and advise on the conditions that may typically apply. We will consider with you all the alternative options and recommend the most appropriate way forward.

5.

We will ask you to sign a contract that clarifies our terms and conditions of business and the circumstances in which fees are due.

This procedure ensures that both parties avoid any future misunderstanding. We will at the same time explain the complaints procedure of the NACFB that is designed to protect your interests even further.

6.

When both parties have agreed the requirement, we will proceed to work on your behalf to arrive at what will hopefully be a satisfactory conclusion.

7.

Expert staff within BMS will be available at all stages.